Privacy Policy kedai168

Kedai168 takes the privacy of every member on our platform seriously. This Privacy Policy explains in detail how we manage your personal data in a responsible, transparent, and secure manner.

This policy applies to all users who register, browse, or use any services offered by Kedai168 through our official website at kedai168.pro or through our mobile app.

Kedai168 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection, processing, and storage of personal data in the country. We are committed to ensuring your data is managed in full compliance with all applicable legal requirements.

We collect various types of information depending on how you interact with the kedai168 platform. Generally, the data we collect falls into three main categories:

Registration & Account Data:

• Full name as per identity card
• Date of birth and identity card number (for age verification)
• Email address and phone number
• Full address including postcode and state
• Username and password (stored in encrypted form)

Financial & Transaction Data:

• Registered bank account details (bank name, account number)
• Digital wallet details (Touch 'n Go, GrabPay, Boost)
• Deposit, withdrawal, and transaction history records
• Payment confirmation details from third-party providers

Usage & Technical Data:

• IP address, device type, and operating system
• Browser type and version
• Session data and activity logs within the platform
• Records of games played and bets placed
• Cookie and related tracking technology data

Every piece of data we collect has a clear and lawful purpose. kedai168 does not use your personal data for any purpose outside the scope stated in this policy. The following are the primary purposes for which your data is used:

• Account management: Enabling you to register, log in, and manage your kedai168 account securely and conveniently.
• Transaction processing: Verifying and processing deposits and withdrawals accurately and promptly to your registered account.
• Identity verification (KYC): Verifying that you meet the minimum age requirement and preventing identity fraud in line with industry compliance standards.
• Platform security: Detecting and preventing suspicious activity, hacking attempts, or any security threats that could compromise your account.
• Customer support: Enabling our support team to provide accurate and effective assistance whenever you need help.
• Legal compliance: Meeting reporting and compliance obligations required under applicable Malaysian law.
• Service improvement: Analysing aggregated usage patterns to improve platform quality and user experience.
• Promotional communications: Sending information about promotions, bonuses, and special offers that may be relevant to you (subject to your notification preferences).

Kedai168 will not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers: Financial institutions, banks, and digital wallet providers that process your transactions. They receive only the information strictly necessary to complete the payment.
• Game providers: Third-party game companies that provide game content on the kedai168 platform. Data shared is limited to the session information required for the games to function.
• Authorities & regulatory bodies: When required by law, court order, or a competent authority in Malaysia.
• Technical service providers: Companies that assist us with server hosting, analytics, cybersecurity, and technical support, all of whom are bound by strict confidentiality agreements.

All data sharing is governed by written agreements that require recipients to protect your data to a security standard equal to or higher than our own.

Protecting your personal data from unauthorised access, loss, or misuse is a top priority for kedai168. We invest in the latest security technologies and practices to keep your data safe at all times.

Security measures we implement:

• 256-bit SSL encryption: All data transmitted between your device and kedai168's servers is encrypted using industry-standard TLS/SSL protocols.
• Data encryption at rest: Sensitive data such as passwords and financial information is encrypted when stored in our database.
• Two-factor authentication (2FA): An additional security layer is available and encouraged for all members to prevent unauthorised account access.
• 24/7 monitoring: Our continuous security monitoring system detects and responds to any threats or suspicious activity in real time.
• Internal access controls: Only authorised staff may access members' personal data, and all such access is regularly audited.
• Periodic penetration testing: We conduct routine security assessments by independent cybersecurity experts to identify and patch any vulnerabilities.

Kedai168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how you use our website to help us improve platform performance and speed.
• Functional cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies: Helping us understand overall usage patterns through aggregated data without identifying any individual personally.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. Kedai168 fully respects these rights and is committed to making it easy for you to exercise them.

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted from our records.
• Right to restrict processing: You may request that we restrict or stop processing your data in certain circumstances as provided by law.
• Right to withdraw consent: You may withdraw consent for marketing communications at any time without affecting your use of our core services.

To exercise any of the rights above, please contact the kedai168 customer support team via Live Chat on the platform or by email at [email protected]. We will process your request within 14 business days.

Kedai168 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

• Active account data: Retained for as long as your account remains active and you continue to use Kedai168 services.
• Financial transaction data: Retained for a minimum of seven (7) years from the transaction date in accordance with Malaysia's accounting and financial legal requirements.
• KYC and identity verification data: Retained for five (5) years after account closure or in accordance with the period stipulated by the relevant regulatory body.
• Log and security data: Retained for 12 months for security investigation and fraud prevention purposes.
• Post-account closure data: When you close your account, we will delete or anonymise your personal data within 90 days, except for data we are required to retain under legal obligations.

Kedai168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying in-platform notifications on kedai168 to inform logged-in members.
• Sending an email to registered members where the changes require your action or renewed consent.

We encourage you to review this Privacy Policy page periodically. Continued use of the kedai168 platform after any changes take effect will be considered acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Live Chat: Available 24 hours a day, 7 days a week via the kedai168 platform.
• Email: [email protected]